World quality system gives stronger voice for aged care residents in the north

Aged care residents across the north will benefit from the roll-out of a new device to improve evidence collection and streamline customer feedback.

 Northern based Government Senator Ian Macdonald said aged care quality surveyors will use the Computer Assisted Audit Tool (CAAT) to help them gather more information and intelligence to provide a greater understanding of performance and risks across the aged care industry.

 “The CAAT system supports the Australian Government’s commitment to ensure care of older Australians is front and centre,” Senator Macdonald said.

 The tablet-style device uses world-first technology that was developed in Australia, especially to streamline the accreditation of aged care facilities.

 The CAAT system will also help in the production of Consumer Experience Reports from site audit interviews with residents, which will be posted regularly on the Australian Aged Care Quality Agency website, Senator Macdonald said.

 “We are ushering increased transparency because it is crucial that local residents have input into the direction of their care.”

 The consumer reports will capture a snapshot of the consumer’s opinion, from a consistent set of questions, including:

 Do you treat staff with respect?

  • Do you feel safe here?
  • Do staff follow up when you raise things with them?
  • Do the staff explain things to you?
  • Do you like the food here?

 Aged care Minister Ken Wyatt AM MP said the debut of this hand-held technology marked a major improvement in evidence collection and information processing, to help maintain standards.

 Ultimately, more detailed data will highlight what lies behind poor performance, and what factors are significant in good quality care,” the Minister said.

 “This system will allow a risk-based regulatory approach, so we can focus on the right places at the right times to provide greater assurance of the quality of care and services for older Australians.

  Aged care providers will also benefit, by receiving more in-depth feedback during assessment visits.

 “The standards of residential care have never been more important and are at the heart of the Turnbull Government’s significant aged care reforms,” Minister Wyatt said.

 The CAAT innovation process comes at an important time, amid well publicised reviews of assurance processes, and as we finalise a five year analysis of aged care reform.

 Our local aged care residents should have a strong voice and our policies will see them increasingly have more choice and control over the care and services they receive,” Senator Macdonald said.

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